What's REALLY Going On In That Office?
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Balancing Point

What's REALLY Going On In That Office?

     I know, I know...I promised you all an informative blog on keeping your Liver energy happy...but I need more time than I have right now to write that.  I swear, it's coming!
     In the interim, I thought I'd share an interesting conversation I had with a new patient this week.  Now as you all know, my office hours are quite extensive.  I am here until 10 pm Monday through Thursday, and I'm here all weekend.  I often joke with my friends that the businesses nearby must think that I am running some sort of shady operation.  I simply decided long ago that when I built my practice, I would provide late night hours.  There is nothing better than getting acupuncture at the end of the day, and then going home to just melt into an oozy puddle of blissful relaxation afterward.  It's difficult to do that when you have to go back to real life right after your session.
      My acupuncturist has fairly late hours, and when I still had enough time to have the luxury of choosing my own schedule, I would always set up my session during the last possible appointment time.  I would then float home and settle happily into my acu-stoned happy place, with no worries about further responsibilities of the day.
      Being able to provide this service to my patients makes me happy, and it makes them happy as well...despite all my jokes about what is really going on in here late at night.  Until this week, though, I've never had anyone bring it up.  On Thursday, a new client came into my office, seemingly filled with trepidation.  At first I thought it was because she was needle-phobic, but then I realized that my late hours had left her suspicious.  After she was able to see that I am (relatively) normal, she opened up and admitted that her husband had made her nervous about coming, telling her that an acupuncturist who had such late hours HAD to be up to no good.  After all, what kind of business would keep such late hours?  One that is providing services that are morally suspect, of course!
      We had a little laugh about his suspicions, and proceeded with the the session.  Before that, however, I told her that this would probably be good material for a short blog post.  So thank you, patient who will remain unnamed due to the complete confidentiality I ensure with all clients!  I enjoyed meeting you, and appreciate the fodder you have given me for today's blog post!
      

2 Comments to What's REALLY Going On In That Office?:

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Thomas Hill on Tuesday, March 19, 2013 2:54 AM
Perhaps offering a two-for-one initial appointment would help? That way the anxious client could bring in the husband with her, to see that all was well. Acupuncture is such a beneficial treatment, it would be a shame to see business lost for something as minor as work-convenient hours! I wonder how many other clients have been turned away from just such concerns?
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Marisa Fanelli on Saturday, March 30, 2013 8:27 AM
It's fortunate that patients now have access to online information and reviews, so that they can find the "legitimate" businesses. I even have my licensing information posted on several sites, so that potential clients can research and know that I am fully licensed and certified. I think that your two-for-one initial appointment idea is a good one. I do tell patients who have spouses/children/friends/etc who are anxious about acupuncture to come in for a complementary consultation, just to see what it is all about.
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